A factory reset may become necessary when you would like to restore your V.360 camera back to the default factory settings. This process will remove any predefined user settings. If you have the latest software release in the camera, the factory reset will also reset the pin code to the default 0000. If the pin code does not reset when factory resetting the camera you most likely have a previous camera software release and you will need to contact customer support at 855-800-0876 to reset. The factory reset is for the camera's internal software and does not roll-back firmware updates to the camera's hardware.
- Open the battery door
- Remove the SD card
- Just below the micro HDMI port there is a small reset pin hole
- Depress this reset button for 10 seconds and release