Subject to the below conditions and exclusions, VSN Mobil (“VSN”) warrants the Product against defects in materials and workmanship under normal and personal use by the original end user/customer (“You”): (i) the V.360°™ camera (“V.360°”) for a period of 12 (twelve) months from the date of the original retail purchase; and (ii) the accessories that are shipped with the V.360°, or are purchased separately, for a period of 3 (three) months from the date of the original retail purchase. The V.360° and the accessories are collectively referred to as “Product.” Make sure to keep Your original proof of purchase since You will NOT be able to receive any warranty service if such proof is not provided.
THIS WARRANTY IS IN ADDITION TO ALL OTHER RIGHTS YOU MAY HAVE UNDER CONSUMER PROTECTION LAWS AND REGULATIONS IN YOUR COUNTRY OF PURCHASE OR RESIDENCE.
What this limited warranty covers and whom it applies to:
- This warranty extends only to You, (the original end user purchaser/owner of the Product) and it is not transferable;
- This warranty covers defects in materials and workmanship during normal personal (consumer/enduser) and non-commercial use of the Product;
- This warranty applies to new products that are manufactured by or for VSN and which are purchased from VSN or its authorized resellers or distributors;
- Warranty claims can only be made in the country of purchase;
- If You make a valid warranty claim, VSN will, at its sole option and discretion, (i) repair the Product using new or reconditioned parts, (ii) replace the Product with a new or refurbished Product; or (iii) refund the purchase price. All replaced or refunded products will be the property of VSN. VSN will not be liable for the loss of Your photos or videos that may be captured and/or stored by/on the V.360°.
What this warranty DOES NOT cover:
- Damage to the Product due to misuse or abuse;
- Use of the Product for commercial purposes;
- Damage due to a broken or misplaced battery seal;
- Water damage due to the use of the Product at depth of greater than one meter or due to the use of the Product for longer than 30 minutes at depth of less than one meter;
- Products that have been tampered with;
- Cosmetic damage, such as scratches, cracks or discoloration;
- Batteries or any protective coatings that naturally deteriorates over time;
- Damages caused by: (i) use of the Product outside of its intended use or specification; (ii) improper storage; (iii) contact with liquids other than water; (iv) high temperature; (v) events beyond the reasonable control of VSN such as floods, earthquake, fire, tornado, etc.; (vi) normal wear and tear; (vii) servicing of the Product by anyone other than VSN or authorized VSN service centers.
- A Product that has been modified in any manner without the prior authorization from VSN, including duplicated or altered serial numbers, altered labels, broken seals or other evidence of tampering
VSN MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY OTHER KIND, EXPRESS OR IMPLIED. EXCEPT AS SPECIFICALLY SET FORTH ABOVE, ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. IN NO EVENT SHALL VSN BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR OTHER LOSS ARISING OUT OF OR IN CONNECTION WITH YOUR ABILITY OR INABILITY TO USE THE PRODUCT OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY. VSN'S TOTAL AND COMPLETE LIABILITY UNDER THIS WARRANTY OR FOR ANY MALFUNCTION OR MIS-OPERATION OF THE PRODUCT IS CAPED AND LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.
TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, VSN SPECIFICALLY DISCLAIMS ANY STATUTORY WARRANTIES, WHICH MIGHT OTHERWISE APPLY. NO AGENTS, DISTRIBUTORS, RESELLERS, OR EMPLOYEES OF VSN ARE AUTHORIZED TO IN ANYWAY MODIFY THIS WARRANTY OR CREATE AN EXPRESS OR IMPLIED WARRANTY OR MAKE ANY REPRESENTATIONS ON VSN’S BEHALF.
THIS WARRANTY PROVIDES YOU WITH CERTAIN RIGHTS. YOU MAY HAVE ADDITIONAL RIGHTS DEPENDING ON YOUR JURISDICTION. THIS WARRANTY DOES NOT TAKE ANY OF YOUR RIGHTS AWAY UNLESS THE APPLICABLE LAW OF YOUR JURISDICTION ALLOWS YOU TO CONTRACT OUT OF THOSE RIGHTS.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, VSN DOES NOT WARRANT THAT: (a) THE OPERATION OF THE PRODUCT OR ITS USE WILL: (i) MEET YOUR REQUIREMENTS; (ii) WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES; (iii) BE UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN; or (b) DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.
What You should do if You have a warranty claim?
- Make sure You have followed the simple troubleshooting steps found at www.v360life.com/support. Many issues can be fixed by following a few simple steps.
- Visit www.v360life.com/support and follow the instructions on where and how to ship the Products, at your expense. To obtain service, You must include: (a) a copy of Your original receipt or proof of purchase; (b) a written description of the problem; (c) the name and location of where You purchased the Product; and (d) Your address and telephone number.